PrintJob Terms & Conditions, Service Level Agreement (SLA)

Thanks for using PrintJob Software (“Services or Systems or the PrintJob System”). The Software is provided by PrintJob Ltd. (“PrintJob”), registered at PrintJob Limited, 128 City Road, London, EC1V 2NX.

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This document sets out the Terms and Conditions for using the PrintJob System, including any free trial period. By using the PrintJob System, you agree to these terms. Please review them carefully.

PrintJob reserves the right to cancel your Free Trial or Subscription immediately without warning or liability if you contravene these Terms and Conditions.

Our Systems can be used for a diverse range of workflows and new features are added all the time, so sometimes additional terms or conditions may apply. Please keep up to date on this document. Additional terms become part of your agreement with us.

The PrintJob System, together with the www.PrintJob.com website and domain name and any other linked pages, features, content, or application services offered from time to time by PrintJob, is owned, operated and copyrighted by PrintJob.

If it turns out that a particular Term or Condition is not enforceable, this will not affect any other terms. Also, if you do not comply with these terms and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).

The laws of England UK will apply to any disputes arising out of or relating to these Terms and Conditions or the use of the PrintJobSystem. All claims arising from or relating to these terms or the PrintJob System will be litigated exclusively in the courts of England, UK, and you and PrintJob consent to personal jurisdiction in those courts.

Using the PrintJob System

You agree to the Terms and Conditions laid out in this document as soon as you start using the PrintJob System.

If you enter this Agreement on behalf of a legal entity, such as a company, you confirm that you have the authority to bind such entity and its affiliates to these Terms and Conditions. If you do not agree to these terms and conditions, you must not accept this agreement, and you are not authorized to use the PrintJob System.

 Fair Use

You agree not to misuse or interfere with the PrintJob System or try to access it using a method other than the interface and the instructions that we provide. You may not select or use an email or name of another person with the intent to impersonate that person or use information which is subject to any rights of a person other than you without appropriate authorisation. We reserve the right to and may suspend or stop providing the PrintJob System to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Access Denied

You may not access the PrintJob System if you are a direct competitor of PrintJob, except with our prior written consent. In addition, you may not access the PrintJob System for purposes of monitoring availability, performance or functionality or for any other benchmarking or competitive purposes outside of a normal evaluation of PrintJob via a Free Trial as a potential client.

Ownership

Using the PrintJob System does not give you ownership of any intellectual property rights in the PrintJob System or the content you access. You may not use content from the PrintJob System outside the PrintJob System unless you obtain permission from PrintJob or are otherwise permitted by law. You agree not to seek to remove, obscure, or alter any legal notices displayed in the PrintJob System.

The Data that you enter into the PrintJob System is yours, and PrintJob has no rights to it and undertakes not to use it in any way without your consent.

Free Trial

If you register on our website for a free trial, the PrintJob System is available to you on a trial basis free of charge until the end of the free trial period for which you registered or the start date of any purchased subscription ordered by you. If at the end of the Free Trial period, you do not purchase a subscription to the PrintJob System, any data you have entered will be held for three months. After three months, the data will be deleted and unrecoverable.

During the free trial, the PrintJob System is provided “as is” without any warranty.

Protecting the PrintJob System

Subject to your subscription, PrintJob gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the web software provided to you by PrintJob as part of the PrintJob System.

You may not copy, modify, distribute, sell, or lease any part of the PrintJob System or included software unless you have our specific written permission.

You agree not to use manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of the PrintJob System. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of the PrintJob System.

You also warrant, represent and agree that you will not contribute any content or otherwise use the PrintJob System in a manner that (i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party, (ii) violates any law, statute, ordinance or regulation, (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, or otherwise objectionable, (iv) impersonates any person or entity, including without limitation any employee or representative of PrintJob, or (v) contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.

PrintJob reserves the right to remove any content from the PrintJob System at any time, for any reason (e.g., impedes updates, claims or allegations from third parties or authorities relating to such content,  or if the content is deemed harmful to system integrity). In preserving the PrintJob System integrity, you agree that PrintJob does not need your consent to act swiftly.

Your Data

During normal use of the PrintJob System, you will be adding data in the form of names, email addresses, passwords, addresses, product names, stock lists, client lists, order histories, payments and transactions, quotes etc. During your subscription (and after), this data is your property and belongs to you, and PrintJob (or any other party) has no right to this content and will not use it in any way, either publicly or privately, except to provide, maintain, protect and improve the PrintJob System, to develop new features and services, and to protect PrintJob and our users.

You may download all or (or delete) parts of your data, such as order history, during your subscription period. This is an automatic (via API) or manual job carried out by you.

If you cancel or allow your subscription to lapse, your data will become inaccessible. After six months of dormancy, if you do not renew the subscription, your data may be deleted and become unrecoverable. 

Data Security

Refer to PrintJobs Server Security document.

PrintJob agrees to maintain the very highest levels of security in the provision and execution of PrintJob Systems.

Data Location

PrintJob Systems are ‘Cloud Based’ and located on servers at strategic locations around the world, hosted and maintained by Linode. These servers are in the USA, UK, Germany and Singapore. By using the PrintJob System and submitting information, you agree to the hosting, transfer, storing or processing at any one of our sites.  We usually place your PrintJob System at a server local to you, but should this not be the case, and your service speed suffers as a result, we will take all reasonable action necessary to improve the service. 

GDPR

PrintJob adheres to and is bound by the EU GDPR legislation.

If you hold or intend to hold any data on EU citizens protected by the legislation, you must also adhere to the legislation, which, among other things, states that such data be held on servers within the EU. To this end, PrintJob hosts all software and data relating to EU clients on servers held in Frankfurt, Germany.

PrintJob will also, upon request, provide a further GDPR contract.

More on GDPR here

Passwords 

All passwords are kept secret from all users.

No password is ever shown on any screen to any user of the PrintJob System, including Admin users, Suppliers, Managers and End Users (and PrintJob Support Staff). Any user who has forgotten their password will be required to run through the Password Reset Procedure, whereby the user is emailed a link to reset and create a new password. You agree to a policy of never asking users for their passwords.

Unauthorised Access

Your account is protected by a password for your privacy and security. You agree to prevent unauthorized access to your account and personal information by using a sufficiently complicated password and protecting it appropriately, limiting access to your computer or device and browser by signing off after you have finished accessing your account.

PrintJob is committed to protecting the privacy of your account and data, but due to circumstances beyond our control, such as users sharing passwords, we cannot guarantee complete security. You also acknowledge that the transmission of information over the internet (including email) may not be completely secure. Therefore, you agree to assume the risk that unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

Active Protection

PrintJob works hard to protect its Systems and clients from unauthorized access, alteration, disclosure or destruction of our systems and the data we hold. We have in place;  

• • fail2ban – against brute force attacks

• • Iptables – firewalls only allow access via single access ports.  

• • Ddos – protecting against denial of service (DOS) attacks.

• • Rkhunter/maldet – runs 24/7 and scans daily, looking for rootkits & malware.

• • Monit – monitors CPU/RAM usage, disk space, SSH, Apache, Postfix, Mysql, Cron, Syslog, NSD, fixing anything automatically if it can or forcing a restart of components like apache as well as sending out alerts.

Backups and Recovery

PrintJob automatically backs up all systems and data to alternative off-location servers. The backup routine runs daily, and at any one time, we have a record of yesterday’s server and those of 14 and 30 days ago. If a catastrophe were to happen (e.g. hardware failure at the web hosting company Linode) PrintJob could perform a recovery from backup normally within an hour or two. The ‘recover from backup’ procedure is tested every month.

Support

PrintJob agrees to provide as much support as is reasonable via in-app messenger, email or telephone only. The hours that we keep are normally UK office hours (GMT). We agree to provide reasonable support outside those hours, but you agree implicit development work or bug fixing is kept to these UK office hours.

We keep all records of your communication with PrintJob Support.

PrintJob will only communicate directly with Admin users of your PrintJob System. PrintJob will not contact or provide support for your Clients or Suppliers unless it is critical for support purposes and not without your consent.

In connection with your use of the Services, we may send you service announcements, administrative messages, and other information.

Subscription Policy

The PrintJob System is sold on a monthly subscription basis. You agree to pay your monthly subscription in advance of the subscription term (i.e. at the beginning of every month).

The subscription does not automatically entitle you or commit PrintJob to the delivery of any future functionality or features, even if that promise was made by PrintJob staff via oral or written comments.

Subscription payments are non-refundable.

Subscriptions can be changed at any time. If you upgrade to a higher plan, pro-rata will be applied, but no pro-rata changes are applied if you downgrade to a lower plan, in which case the next monthly rate will be on the new subscription.

You may cancel your subscription any time by the method outlined on the Billing page. Cancelled systems are held for three months before being deleted and becoming unrecoverable. You can reactivate your account anytime before the three months are up by logging in and updating your credit card.  Unless otherwise agreed with PrintJob, you will be billed for all back pay due.

PrintJob reserves the right to adjust annually the subscription provided under this agreement in accordance with the annual inflation rate as determined by the Consumer Price Index (CPI) globally or in your region. 

Subscription Pause

Subscriptions cannot be ‘paused’. If you want a holiday, you will need to cancel the subscription and restart it later. Please note – cancelled systems may be deleted after three months.

Payment Failure

If payment fails for any reason, PrintJob’s Subscription System attempts to repeat payment for up to 6 months.

After seven days of payment failure, an email may be sent asking for the payment method to be updated, and access to the System will be restricted to the Admin billing page.

Once the payment method is resolved, the System will automatically back charge to bring the subscription up to date.

If no payment is received after six months the system will be cancelled, and the contract terminated.

Reselling

A subscription to the PrintJob System does not grant you the right to resell/sublet/sublease the service. As a subscriber, you are permitted to create and manage storefronts for the purpose of selling products and services provided by any business that you own. You may not provide a Storefront whose customers pay anyone else but you.

Subscription Taxes

PrintJob fees do not include any taxes (unless required to at a later date), levies, duties or similar governmental assessments of any nature, including, for example, value-added tax or sales tax. You agree to pay any local taxes that apply to you. PrintJob will not be liable for these taxes, levies or duties unless required to be by Law.

Usage Limits

Services and Content are subject to usage limits, including, for example, PDFs uploaded or generated, artwork files and any attachments added by You, your Clients or Suppliers. All PrintJob Systems are subject to a limit of 15GB of hard drive space, 50Gbps network in and out and 1 TB per month of transfer. If you exceed the usage limit, we may work with you to reduce your usage so that it conforms to that limit (by removing big files etc.). If this is not possible, you may be subject to extra usage charges or placed on a dedicated plan to accommodate your needs.

Warranty

We have built the PrintJob System using a commercially reasonable level of skill and care and we hope that you will enjoy and profit from using it. However, it is impractical to list all the features and functionality or the benefits that the PrintJob system can provide, so officially, the PrintJob System is provided on an “as is” basis without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, usefulness or efficiency of the PrintJob System as a platform for marketing or selling products, non-infringement, commitments about the content within the services or the specific functions of the services, or their reliability, availability, or ability to meet your needs or that use of the services will be uninterrupted, secure or error-free. No advice or information, whether oral or written, obtained from PrintJob or through the website will create any warranty not expressly made herein.

Some jurisdictions do not allow limitations on how long an implied warranty lasts or provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.

We are constantly changing and improving the PrintJob System. To preserve system integrity and uptime, PrintJob reserves the right to, in an emergency, add or remove functionalities or features, impose limits on certain features and services or restrict your access to parts or all of the PrintJob System at any time without notice or liability.

Uptime

PrintJob is committed to making all commercially reasonable efforts to make the PrintJob System available 24 hours a day, seven days a week. We do not offer an uptime guarantee for the following reasons:

• • we are beholden to the uptime guarantees of the hosting company Linode that we use

• • we work UK/EU office hours, so problems can potentially take longer to fix if they happen, for example, at 6 pm Pacific Standard Time on a Friday night (meaning it may not get fixed until Monday morning UK time).
  • we implement regular updates that require short periods of downtime (usually done at night or on weekends). Updates often only take a few minutes to upload, but any critical fixes may take longer.
  • Additional downtime may be caused by circumstances beyond our control, including but not limited to acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or labour disputes, failures or delays from Internet service providers, failures of third-party systems, or denial of service attacks.

Liability

The parties agree that neither party shall be liable to the other for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, arising out of or in connection with this agreement, whether based on contract, tort, warranty, or otherwise. This limitation of liability shall apply regardless of the form of action, whether in contract, warranty, tort (including negligence), strict liability, or otherwise, and whether or not either party has been advised of the possibility of such damages. In no event shall either party’s liability to the other party exceed the total amount paid by one party to the other under this agreement.

You acknowledge that PrintJob has no control over and no obligation to monitor who gains access to the PrintJob System, what content you or your clients access, the potential impact of such content, how the content is interpreted or used, or any actions taken as a result of being exposed to such content. You release PrintJob from any and all liability for the acquisition or non-acquisition of any Content through the services. The services may contain or direct you to websites or applications that may contain information that some individuals may find offensive or inappropriate. PrintJob does not endorse or make any representations about the accuracy, legality, copyright compliance, or decency of any content contained in or accessed through the services, and PrintJob shall not be responsible or liable for any such content. PrintJob makes no warranties or representations regarding any products or services suggested or purchased through the PrintJob System.

Changes to this document

We amend this document from time to time to reflect changes in the law or changes to the PrintJob System. PrintJob will only notify Clients of significant changes to this document by posting an announcement on the PrintJob System or sending you an email. Otherwise, it is your job to keep apprised of this document and to read it thoroughly. You are bound by any changes to this document when you use the PrintJob System after such changes have been first posted.

Questions or concerns

If you have any questions or concerns regarding our terms, or if you do not agree to certain conditions, please email us support@printjob.com. 

See also

Linode
ISO
GDPR
PrintJobs Response to GDPR
PrintJobs Server Security
PrintJobs Privacy Policy
PrintJobs Cookie Policy